Provide a Seamless Customer Experience with our AI-powered chatbots
Be more innovative and more engaging to your customers, with our chatbots handling all the queries from messages or calls 24/7.
What can our chatbot solution do for you?
Leverage a chatbot to automatically respond to common customer queries, so your agents can focus on solving complex issues that require more human touch.
Collect customers feedback
Transform the survey experience of your customers with feedback bots. Leaving feedback through conversation makes it all the more enjoyable which increases the chances that your customers will take the time to provide you with the information you need.
Improve customer engagement
Make interactions easy and personalize every step of the customer's journey to provide more natural, more engaging, and ultimately, more human conversation.
Handle Monetary transactions
Especially in the banking or finance sector, chatbots can easily help customers pay bills, check their card balances, and more customers can make payment of your services using their mobile money accounts.
Reduce customer support workload
With Fonimu's chatbot solution, you can help your customers 24/7 in a more scalable and cost-effective way by reducing customer service operations.
New revenue stream
Chatbot is not just for automating responses. You can use it to drive new revenue streams by automating transactions and providing up-sell opportunities.
What makes our chatbots
Multiple channels
Connect your chatbot to WhatsApp, Facebook, Slack, Telegram, website, an app and more. One chatbot for all the channels.
Analytics
Get quantitative insights on your customers, and qualitative information about their conversations.
Multilingual
Talk to your customers in their language and outsource less multilingual support.
Support for Voice and Text
You can have a voice chatbot or text chatbot, it's up to you.
More to love about our chatbot | voice solution
Meet our voice Bot. You won’t believe it’s not human
Surprise your audience with the most realistic and human AI voices in the world
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Tele Marketing -
Manage Surveys
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Service calls
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Manage Missed Calls
Some of the chatbots developed by us 😊
Our Chatbot Development Process
That’s a great start! We are here to help you understand how your chatbot will fit your business case.
We hold sessions with you to identify business goals and objectives and a few simple metrics that will track how well the chatbot will deliver.
We agree on the personality and system design of the chatbot. Then we are set to build proof of concept delivery within 6 weeks.
And we’re ready for our bigger goals. Didn’t get it right? Then, we analyze and iterate to make our solution deliver the results we’ve committed to.
Chatbot is not just for automating responses. You can use it to drive new revenue streams by automating transactions and providing up-sell opportunities.